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Fraud detection and a good User Experience (UX) do not have to be mutually exclusive

In the battle against fraud, a frequent casualty is the User Experience (UX). It's common for burdensome multi-factor authentication (MFA) and false positives to result in good users being unable to access services. With User Experience as a critical differentiator in the digital business battlefield, Fraud Detection teams today work much more closely with UX teams to ensure needs are balanced. Use this research as a guide for your Fraud Detection and Proof of Identity strategy.

 

Gartner, Security and Risk Management Leaders’ Guide to Online Fraud Detection and Identity Proofing, 14 March 2022, By Akif Khan.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner, Security and Risk Management Leaders’ Guide to Online Fraud Detection and Identity Proofing, 14 March 2022, By Akif Khan.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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