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iuviNOW

The new era of relationships is 100% DIGITAL and 100% HUMAN.

Digitization doesn't have to sacrifice human connection and engagement. With iuviNOW you can offer your customers personalized and secure interactions at the time and place they want. Create a digital office that integrates multiple channels and capabilities. Empower your employees from call center support to private wealth advisors and loan officers, with the relationship management tools that will greatly exceed your customer’s expectations and leave them delighted with their service experience.

iuviNOW BENEFITS

Keep the interactions going, where and when the customer needs it

  • Avoid unnecessary driving time to branches or offices by connecting customers with advisors through web and mobile channels at their convenience
  • Remove fragmented communication approaches by offering a centralized customer interaction model with an easy-to-use tool.
  • Go from multiple disconnected communication channels to an integrated and secure communication channel.
  • Provide a dynamic and secure interaction channel for all your needs, from scheduling meetings and video phone calls to co-browsing, and document sharing with built-in electronic signature mechanisms
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Integrated
experience

ico.interaccion

Frictionless
interactions

ico.seguridad

Secure
and reliable

INTEGRATED EXPERIENCE

iuviNOW's modern digital customer interaction model integrates all the tools you need in one place

People today expect their financial institutions to offer them options for getting things done while avoiding a trip to the branch. iuviNOW provides your financial institution to make this a reality, enabling a digital office with all the

services of a physical office, integrated in a single platform. With iuviNOW, your customers can immediately identify their relationship manager or banker, chat, make audio and video calls, co-browse, exchange files and sign documents electronically without having to leave their home or office

iuviNOW
TOUCH
ico.chat Persistent chat
Persistent chat

Continuous, two-way communication just the way they are used to from the messaging apps they use in their daily lives

TOUCH
ico.llamadas Audio and video calls
Audio and video calls

Digitization without sacrificing the human element

TOUCH
ico.conavegacion Co-browsing and file sharing
Co-browsing and file sharing

Collaboration that optimizes the service experience

 
TOUCH
ico.firma Electronic signature of documents
Electronic signature of documents

Increase sales conversion while reducing risk with safe and secure e-signature capture

TOUCH
ico.gestion Calendar management
Calendar management

Manage your calendar, schedule a phone, video call or branch visit in just a few clicks with our easy and efficient meeting scheduling service

TOUCH
ico.mensajeria Secure messaging
Secure messaging

Safeguard your client conversations with high security standard

FRICTIONLESS INTERACTION

Agile and simple

Digital customer experience has never been as relevant as it is now. iuviNOW is easy to use purposely designed to allow fluid and agile communication between businesses and customers. Leveraging these capabilities will help you consistently exceed your customer’s service expectations; it will differentiate you from the competition and help you improve NPS scores, increase customer retention and digital adoption. Additionally, through the efficiencies gained, iuviNOW contributes to the reduction of operating costs and facilitates cross-selling to deepen customer relationships.

  • Increase customer satisfaction and loyalty
  • Differentiate from the competition
  • Lower acquisition costs
  • Improve operational efficiency
  • Increase customer adoption
TOUCH

Full traceability
and transparency

Full traceability
and transparency

TOUCH

Facilitates efficient
and timely audit processes

Facilitates efficient
and timely audit processes

TOUCH

Increased product
acquisition and customer retention

Increased product
acquisition and customer retention

SECURITY AND TRUST

Interactions in a safe and secure environment

Offer it all inside your existing digital banking applications. iuviNOW can be integrated into your existing web and mobile digital channels, using the same credentials your customers use to access your banking applications. Alternatively, iuviNOW can be deployed as a new web and mobile app-based relationship channel, with independent authentication credentials for the user or using Single Sign On through your existing Identity and Access Management solution provider.

iuviNOW has security controls in place that follow industry standards to guarantee confidentiality, integrity, availability, and non-repudiation of information. Customer interactions are always carried out in a secure environment and in line with current regulations for data management and data protection

DIGITAL OFFICE

More iuvity solutions:

iuviPROFILER

Digital fraud
prevention

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iuviBANKING

Digital
banking

iuviBANKING

iuviOPEN

Open service platform

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OSP - OPEN SERVICE PLATFORM

Our Open Service Platform (OSP) is a highly secure, flexible, and configurable platform that powers our digital banking solutions

OUR CLIENTS

Together we accelerate digital transformation

We work hand in hand with leading financial institutions and companies to design and promote their transformation. Our products and components model supports the needs of institutions with diverse business models and clients
iuvity logo footer

People first
technology next

  • COLOMBIA
  • ECUADOR
  • USA
  • MEXICO
  • PANAMÁ
  • PERÚ

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