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iuviNOW

The new era of relationships is 100% DIGITAL and 100% HUMAN.

Digitization doesn't have to sacrifice human connection and engagement. With iuviNOW you can offer your customers personalized and secure interactions at the time and place they want. Create a digital office that integrates multiple channels and capabilities. Empower your employees from call center support to private wealth advisors and loan officers, with the relationship management tools that will greatly exceed your customer’s expectations and leave them delighted with their service experience.

iuviNOW
iuviNOW BENEFITS

Keep the interactions going, where and when the customer needs it

  • Avoid unnecessary driving time to branches or offices by connecting customers with advisors through web and mobile channels at their convenience.
  • Remove fragmented communication approaches by offering a centralized customer interaction model with an easy-to-use tool.
  • Go from multiple disconnected communication channels to an integrated and secure communication channel.
  • Provide a dynamic and secure interaction channel for all your needs, from scheduling meetings and video phone calls to co-browsing, and document sharing with built-in electronic signature mechanisms
integrated experiencie

Integrated
experience

frictionless interactions

Frictionless
interactions

secure and reliable

Secure
and reliable

INTEGRATED EXPERIENCE

iuviNOW's modern digital customer interaction model integrates all the tools you need in one place

People today expect their financial institutions to offer them options for getting things done while avoiding a trip to the branch. iuviNOW provides your financial institution to make this a reality, enabling a digital office with all the services of a physical office, integrated in a single platform. With iuviNOW, your customers can immediately identify their relationship manager or banker, chat, make audio and video calls, co-browse, exchange files and sign documents electronically without having to leave their home or office.

channels
TOUCH
persistent chat Persistent chat
Persistent chat Continuous, two-way communication just the way they are used to from the messaging apps they use in their daily lives
TOUCH
video calls Audio and video calls
Audio and video calls Digitization without sacrificing the human element
TOUCH
cobrowsing Co-browsing and file sharing
Co-browsing and file sharing Collaboration that optimizes the service experience
TOUCH
electronic signature Electronic signature of documents
Electronic signature of documents Increase sales conversion while reducing risk with safe and secure e-signature capture
TOUCH
calendar managment Calendar management
Calendar management Manage your calendar, schedule a phone, video call or branch visit in just a few clicks with our easy and efficient meeting scheduling service
TOUCH
secure messaging Secure messaging
Secure messaging Safeguard your client conversations with high security standard
FRICTIONLESS INTERACTION

Agile and simple

Digital customer experience has never been as relevant as it is now. iuviNOW is easy to use purposely designed to allow fluid and agile communication between businesses and customers. Leveraging these capabilities will help you consistently exceed your customer’s service expectations; it will differentiate you from the competition and help you improve NPS scores, increase customer retention and digital adoption. Additionally, through the efficiencies gained, iuviNOW contributes to the reduction of operating costs and facilitates cross-selling to deepen customer relationships.

  • Increase customer satisfaction and loyalty
  • Differentiate from the competition
  • Lower acquisition costs
  • Improve operational efficiency
  • Increase customer adoption
TOUCH

Full traceability
and transparency

Full traceability
and transparency

TOUCH

Facilitates efficient
and timely audit processes

Facilitates efficient
and timely audit processes

TOUCH

Increased product
acquisition and customer retention

Increased product
acquisition and customer retention

SECURITY AND TRUST

Interactions in a safe and secure environment

Offer it all inside your existing digital banking applications. iuviNOW can be integrated into your existing web and mobile digital channels, using the same credentials your customers use to access your banking applications. Alternatively, iuviNOW can be deployed as a new web and mobile app-based relationship channel, with independent authentication credentials for the user or using Single Sign On through your existing Identity and Access Management solution provider.

iuviNOW has security controls in place that follow industry standards to guarantee confidentiality, integrity, availability, and non-repudiation of information. Customer interactions are always carried out in a secure environment and in line with current regulations for data management and data protection

EXPLORE OUR SOLUTIONS

More iuvity solutions

iuviPROFILER

Fraud
Prevention

fraud prevention
Digital Channels

Digital
Banking

digital banking
iuviOPEN

Open Service
Platform

open service platfom
OSP - OPEN SERVICE PLATFORM

Our Open Service Platform (OSP) is highly secure, flexible, configurable, and embedded finance ready, enabling you to quickly deliver better banking experiences

EXPLORE PLATFORM
OUR CLIENTS

Together we accelerate digital transformation

Our collaborative approach means we are always listening to our clients, the market, and partners, working together to help financial institutions and fintech companies create scalable, secure digital banking ecosystems that affect positive changes in the communities they serve. 
iuvity logo footer

A better way
to digital

  • USA
  • MEXICO
  • COLOMBIA
  • ECUADOR
  • PANAMÁ
  • PERÚ

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